Last Updated: 1st November 2026
This Refund & Cancellation Policy applies to all flight bookings made through eTrip Online.
eTrip Online acts as an intermediary between Customers, Agencies, Airlines, and Suppliers. Refund eligibility, cancellation conditions, penalties, and timelines are primarily determined by the applicable airline and supplier.
By making a booking through eTrip Online, you acknowledge and agree that refunds and cancellations are subject to the fare conditions associated with your ticket.
Refund eligibility depends on:
Depending on the fare purchased, tickets may be:
Customers should review fare conditions carefully before completing a booking.
Cancellation requests may be submitted through:
Submission of a cancellation request does not guarantee eligibility for a refund. All cancellation requests remain subject to airline and supplier approval.
A voluntary cancellation occurs when a passenger chooses to cancel a confirmed booking.
Refund amounts, if any, will be determined according to:
Some promotional, discounted, or special fares may be entirely non-refundable.
If an airline:
available options may be governed by the airline's policies and may include:
Eligibility remains subject to airline rules and operating conditions.
Refunds may be reduced by:
The final refund amount is determined after evaluation under applicable airline and supplier rules.
Tickets that have been partially used may be subject to special airline rules.
Airlines may:
Refund calculations for partially used tickets are determined solely by the airline.
A passenger who:
may be considered a no-show.
No-show tickets are frequently:
No-show treatment is determined by the airline's rules.
Where a refund is approved, eTrip Online will submit the request to the airline or supplier and process the refund once the funds are received and authorized.
Processing time depends on:
Refund timelines are estimates only and cannot be guaranteed.
Approved refunds are generally returned to the original payment method used during booking, unless otherwise required by law or operational limitations.
Refunds may be returned through:
Refund options may vary depending on payment provider capabilities.
Where local settlement services are available, refunds are generally processed in the currency used for the original transaction.
Supported settlement currencies may include:
Currency fluctuations, banking charges, and third-party fees may affect final amounts received.
Any service fees charged by eTrip Online may be:
depending on the specific service provided and applicable booking conditions. Any applicable service fee policy will be disclosed at the time of booking where required.
Refund requests may be subject to:
eTrip Online reserves the right to request supporting documentation before processing certain refund requests.
For Agency bookings, refund requests must be submitted through the Agency account that created the booking.
Refunds for Agency transactions may be processed through:
Customers are encouraged to contact eTrip Online before initiating a chargeback or payment dispute.
Where a chargeback is filed:
eTrip Online reserves all rights to challenge fraudulent or unsupported chargeback claims.
Refund eligibility during extraordinary events may be subject to special airline policies.
Examples include:
In such cases, airlines may implement temporary refund, waiver, or travel credit policies.
eTrip Online may update this Refund & Cancellation Policy from time to time. Updated versions become effective upon publication on the website. Continued use of our services constitutes acceptance of any revised policy.
eTrip Online does not determine:
These are established by the airline and/or supplier responsible for the booking. Customers are encouraged to review fare conditions carefully before purchasing tickets.
Global Flights • Local Payments • Local Presence
Search Globally. Book Confidently. Pay Locally Where Available.
All refund eligibility, cancellation penalties, fare conditions, ticket validity, and refund processing remain subject to the applicable airline and supplier rules and policies.