Privacy Policy

Privacy Policy
eTrip Online

Last Updated: 1st November 2026

1. Introduction

eTrip Online ("eTrip Online", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and disclose information when you use our website, Partner Portal, APIs, booking tools, and related services.

By using eTrip Online, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal and business information necessary to provide travel booking, payment, support, and partnership services.

Personal Information

This may include:

  • Full name
  • Date of birth
  • Nationality
  • Contact information
  • Billing address
  • Travel preferences
  • Passport information
  • Visa-related information where required for travel processing
Booking Information

This may include:

  • Flight reservations
  • Travel itineraries
  • Booking history
  • Passenger details
  • Frequent flyer information
  • Airline preferences
Payment Information

Depending on the selected payment method, we may collect:

  • Payment transaction details
  • Billing information
  • Limited payment verification information

Payment card information is generally processed by authorized payment providers and is not stored by eTrip Online except where required for operational or legal purposes.

Agency Information

For Agency Partners, we may collect:

  • Business registration information
  • Tax registration details
  • Company ownership information
  • Banking information
  • KYC documentation
Technical Information

When using our website or services, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Referral sources
  • Cookie data
3. How We Use Information

We may use collected information to:

  • Process bookings
  • Issue airline tickets
  • Manage reservations
  • Process payments
  • Provide customer support
  • Verify identity
  • Prevent fraud
  • Comply with legal obligations
  • Improve website performance
  • Communicate important travel updates
  • Manage Partner Portal access
4. Sharing Information

We may share information when necessary to provide requested services.

Travel Suppliers
  • Airlines
  • Global Distribution Systems (GDS)
  • Consolidators
  • Travel service providers
Payment Providers
  • Banks
  • Payment gateways
  • Payment processors
  • Settlement partners
Business Service Providers
  • Technology providers
  • Customer support providers
  • Security and compliance providers
Government Authorities

Where legally required, information may be provided to immigration authorities, regulatory bodies, courts, law enforcement agencies, or other governmental authorities.

5. International Data Transfers

Because eTrip Online supports international travel services, personal information may be transferred between countries where airlines, suppliers, payment providers, business partners, or service providers operate.

We take reasonable measures to ensure that transferred information receives appropriate protection.

6. Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide services
  • Maintain business records
  • Resolve disputes
  • Meet legal requirements
  • Fulfill tax, accounting, regulatory, and compliance obligations

Retention periods may vary depending on applicable laws and operational requirements.

7. Cookies and Similar Technologies

eTrip Online uses cookies and related technologies to:

  • Maintain secure sessions
  • Improve website functionality
  • Remember user preferences
  • Analyze website usage
  • Support marketing and advertising activities where permitted

For additional information, please review our Cookie Policy.

8. Security Measures

We employ reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security measures may include:

  • Encrypted communications
  • Access controls
  • Secure payment processing
  • Fraud monitoring
  • Identity verification procedures
  • PCI DSS-compliant payment processing practices where applicable

No system can guarantee absolute security, and users should also take reasonable steps to protect their personal information.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Restriction of processing
  • Withdrawal of consent where applicable
  • Objection to certain processing activities

Requests may be subject to legal, regulatory, operational, or contractual limitations.

10. Marketing Communications

We may send service-related communications regarding:

  • Bookings
  • Travel updates
  • Account activity
  • Customer support matters

Marketing communications will only be sent where permitted by applicable law or where consent has been obtained.

Users may opt out of marketing communications using available unsubscribe mechanisms.

11. Children's Privacy

eTrip Online services are not directed toward children under the age required by applicable law to independently use our services.

We do not knowingly collect personal information directly from children without appropriate authorization where required.

12. Third-Party Websites

Our website may contain links to third-party websites, airlines, payment providers, and business partners.

eTrip Online is not responsible for the privacy practices or content of third-party websites or services.

Users should review the privacy policies of those third parties separately.

13. Fraud Prevention and Compliance

To protect customers, partners, and the integrity of our platform, information may be used for:

  • Identity verification
  • Fraud prevention
  • AML and KYC compliance
  • Security investigations
  • Regulatory compliance

We may request additional documentation where reasonably necessary.

14. Changes to This Privacy Policy

eTrip Online may update this Privacy Policy from time to time.

Any revised version becomes effective upon publication on the website. Continued use of our services after publication constitutes acceptance of the updated Privacy Policy.

15. Privacy Principles

At eTrip Online, we strive to:

  • Collect only information reasonably necessary to provide services.
  • Use information responsibly and lawfully.
  • Protect customer and partner information.
  • Maintain transparency regarding data processing practices.
  • Support user privacy and security across our platform.
eTrip Online

Global Flights • Local Payments • Local Presence

Cloud-Powered Travel Commerce Platform

By using eTrip Online services, you acknowledge that certain personal information must be shared with airlines, suppliers, payment providers, and other authorized service providers in order to facilitate travel bookings and related services.