Terms & Conditions

eTrip Online

Last Updated: November 1 st , 2026

1. Introduction

Welcome to eTrip Online ("eTrip Online", "we", "our", or "us").

These Terms & Conditions govern your access to and use of the eTrip Online website,

Partner Portal, APIs, booking tools, and related services.

By accessing or using our platform, you agree to be bound by these Terms &

Conditions. If you do not agree, you should not use our services.

2. About eTrip Online

eTrip Online is a cloud-based online travel agency (OTA) specializing in flight search,

airfare distribution, booking, ticketing, travel management, and related support services.

We facilitate access to flight inventory, fares, and travel products provided by airlines,

global distribution systems (GDSs), consolidators, and approved travel suppliers.

Unless otherwise expressly stated, eTrip Online acts as an intermediary between

Customers, Agencies, Airlines, and Suppliers.

The contract of carriage for air transportation exists solely between the passenger and

the operating airline.

3. Definitions

Customer means any individual booking travel through eTrip Online.

Agency means a registered travel agency, travel business, or partner using eTrip

Online's B2B services.

Supplier means airlines, GDSs, consolidators, payment providers, and third-party

service providers.

Booking means a reservation request made through eTrip Online.

Ticket means an electronic or paper ticket issued by an airline or authorized supplier.

4. Eligibility

By using our services, you confirm that:

• You are at least eighteen (18) years of age.

• You have legal capacity to enter into binding agreements.

• All information provided is accurate and complete.

• You are authorized to make bookings on behalf of all travelers included in the

reservation.

5. Services

eTrip Online may provide:

• Flight search and comparison.

• Flight reservations.

• Airline ticket issuance

• Travel agency booking tools

• Partner Portal access

• Payment collection and processing

• Post-ticketing support

• API connectivity where available

All services remain subject to airline, supplier, regulatory, and operational requirements.

6. Booking Confirmation

A booking becomes confirmed only when:

1. Payment has been successfully received and verified; and

2. A valid ticket has been issued by the airline or authorized supplier.

Reservation requests alone do not guarantee ticket issuance, fare availability, or seat

availability.

7. Pricing and Fare Conditions

All fares are subject to:

• Availability at the time of booking

• Airline fare rules

• Supplier conditions

• Payment verification

Displayed prices may include:

• Base fare

• Government taxes

• Airport charges

• Carrier-imposed fees

• Service fees, where applicable

Prices may change before ticket issuance.

Customers are responsible for reviewing fare conditions before completing a booking.

8. Airline Rules

All bookings are governed by applicable airline policies, including:

• Fare rules

• Refund conditions

• Change and cancellation policies

• Baggage allowances

• Boarding requirements

• Schedule and operational changes

Where airline rules differ from information displayed on eTrip Online, airline rules shall

prevail.

9. Travel Documents

Passengers are solely responsible for obtaining and carrying:

• Valid passports

• Visas

• Transit permits

• Entry permits

• Health documentation

• Vaccination certificates

• Other required travel documents

eTrip Online is not responsible for denied boarding, denied entry, immigration issues, or

travel disruption resulting from insufficient documentation.

10. Payments

Payment methods may vary by jurisdiction, payment provider, and regulatory

requirements.

Nepal

• Khalti Wallet

• ConnectIPS

• Mobile Banking

• Card Payments

India

• UPI

• Net Banking

• Digital Wallets

• Card Payments

United States & Global

• Credit & Debit Cards

• Stripe-supported payment methods

• Apple Pay (where available)

• Google Pay (where available)

• ACH Transfers (where available)

All payments are subject to fraud screening and verification procedures.

11. Local Settlement

Where available, payments may be accepted and settled in local currencies, including:

• NPR (Nepal)

• INR (India)

• USD (United States)

Availability of local settlement services may change without notice and remains subject

to operational, regulatory, and payment provider requirements.

12. Ticket Issuance

Tickets are generally issued following successful payment verification and supplier

confirmation.

eTrip Online reserves the right to:

• Request additional verification

• Reject bookings

• Cancel unpaid reservations

• Refund payments where ticket issuance cannot be completed

13. Changes and Rebooking

All changes and rebooking requests remain subject to:

• Airline fare rules

• Seat availability

• Supplier policies

Additional charges may include:

• Airline penalties

• Fare differences

• Supplier charges

• Administrative fees where applicable

Not all fares are eligible for modification.

14. Refunds and Cancellations

Refund eligibility is determined by:

• Airline fare rules

• Supplier policies

• Applicable regulations

Refunds may be reduced by:

• Airline cancellation penalties

• Non-refundable fare components

• Non-refundable taxes and fees

• Applicable service charges

Refund processing times depend on airline, supplier, banking, and payment provider

processes.

Please refer to our Refund & Cancellation Policy for detailed information.

15. No-Show Policy

Passengers who fail to travel or fail to board a flight may be classified as no-shows by

the airline.

Depending on airline policies, no-show tickets may:

• Become non-refundable

• Become partially refundable

• Require additional penalties for future use

16. Baggage

Baggage allowances, restrictions, and fees are determined by the operating airline.

Passengers should verify baggage policies directly with the airline prior to travel.

eTrip Online is not responsible for baggage-related charges imposed by airlines.

17. Agency Accounts

Agency partners must:

• Maintain accurate account information

• Protect account credentials

• Comply with airline and supplier requirements

• Meet KYC and compliance obligations

• Fulfill payment obligations

eTrip Online may suspend or terminate agency access for non-compliance, misuse,

fraud, or unpaid balances.

18. Fraud Prevention

To protect customers and partners, eTrip Online may:

• Verify customer identity

• Review transactions

• Request supporting documentation

• Delay ticket issuance pending verification

• Reject suspicious transactions

Fraudulent activity may result in booking cancellation, account suspension, or legal action.

19. Intellectual Property

All content made available through eTrip Online, including:

• Logos

• Trademarks

• Software

• Website content

• Platform designs

• Databases

remains the property of eTrip Online or its licensors and is protected by applicable intellectual property laws.

20. Limitation of Liability

To the maximum extent permitted by applicable law, eTrip Online shall not be liable for:

• Airline schedule changes

• Flight delays

• Flight cancellations

• Missed connections

• Visa refusals

• Immigration decisions

• Government actions

• Supplier failures

• Third-party acts or omissions

• Indirect or consequential losses

Any liability of eTrip Online shall be limited to the amount paid directly to eTrip Online for the relevant booking, to the extent permitted by law.

21. Force Majeure

eTrip Online shall not be liable for failures or delays caused by events beyond its

reasonable control, including:

• Natural disasters

• Extreme weather

• Pandemics

• Government actions

22. Privacy

Personal information is collected and processed in accordance with our Privacy Policy.

By using our services, you consent to the collection, processing, and sharing of

information necessary to provide travel, payment, compliance, and support services.

23. Amendments

eTrip Online may update these Terms & Conditions from time to time.

Revised versions become effective upon publication on the website.

Continued use of the platform constitutes acceptance of the updated Terms & Conditions.

24. Governing Law and Dispute Resolution

The governing law and jurisdiction will generally be determined by the contracting eTrip

Online entity identified at the time of booking.

The parties agree to make reasonable efforts to resolve disputes through good-faith

discussions before initiating formal legal proceedings.

25. General Provisions

If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Failure by eTrip Online to enforce any provision shall not constitute a waiver of that provision or any other rights.

eTrip Online

Global Flights • Local Payments • Local Presence

Search Globally. Book Confidently. Pay Locally Where Available.

All flight availability, pricing, schedules, baggage allowances, ticketing conditions, refund

eligibility, and travel rights remain subject to the rules and policies of the applicable

airline and travel supplier.