Privacy Policy

eTrip Online

Last Updated: 1st November 2026

1. Introduction

eTrip Online ("eTrip Online", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and disclose information when you use our website, Partner Portal, APIs, booking tools, and related services.

By using eTrip Online, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal and business information necessary to provide travel booking, payment, support, and partnership services.

Personal Information

This may include:

Full name
Date of birth
Nationality
Contact information
Billing address
Travel preferences
Passport information
Visa-related information where required for travel processing

Booking Information

This may include:

Flight reservations
Travel itineraries
Booking history
Passenger details
Frequent flyer information
Airline preferences

Payment Information

Depending on the selected payment method, we may collect:

Payment transaction details
Billing information
Limited payment verification information

Payment card information is generally processed by authorized payment providers and is not stored by eTrip Online except where required for operational or legal purposes.

Agency Information

For Agency Partners, we may collect:

Business registration information
Tax registration details
Company ownership information
Banking information
KYC documentation

Technical Information

When using our website or services, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage information
Referral sources
Cookie data

3. How We Use Information

We may use collected information to:

Process bookings
Issue airline tickets
Manage reservations
Process payments
Provide customer support
Verify identity
Prevent fraud
Comply with legal obligations
Improve website performance
Communicate important travel updates
Manage Partner Portal access

4. Sharing Information

We may share information when necessary to provide requested services.

Travel Suppliers

Airlines
Global Distribution Systems (GDS)
Consolidators
Travel service providers

Payment Providers

Banks
Payment gateways
Payment processors
Settlement partners

Business Service Providers

Technology providers
Customer support providers
Security and compliance providers

Government Authorities

Where legally required, information may be provided to immigration authorities, regulatory bodies, courts, law enforcement agencies, or other governmental authorities.

5. International Data Transfers

Because eTrip Online supports international travel services, personal information may be transferred between countries where airlines, suppliers, payment providers, business partners, or service providers operate.

We take reasonable measures to ensure that transferred information receives appropriate protection.

6. Data Retention

We retain information only for as long as reasonably necessary to:

Provide services
Maintain business records
Resolve disputes
Meet legal requirements
Fulfill tax, accounting, regulatory, and compliance obligations

Retention periods may vary depending on applicable laws and operational requirements.

7. Cookies and Similar Technologies

eTrip Online uses cookies and related technologies to:

Maintain secure sessions
Improve website functionality
Remember user preferences
Analyze website usage
Support marketing and advertising activities where permitted

For additional information, please review our Cookie Policy.

8. Security Measures

We employ reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security measures may include:

Encrypted communications
Access controls
Secure payment processing
Fraud monitoring
Identity verification procedures
PCI DSS-compliant payment processing practices where applicable

No system can guarantee absolute security, and users should also take reasonable steps to protect their personal information.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including:

Access to personal information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Withdrawal of consent where applicable
Objection to certain processing activities

Requests may be subject to legal, regulatory, operational, or contractual limitations.

10. Marketing Communications

We may send service-related communications regarding:

Bookings
Travel updates
Account activity
Customer support matters

Marketing communications will only be sent where permitted by applicable law or where consent has been obtained.

Users may opt out of marketing communications using available unsubscribe mechanisms.

11. Children's Privacy

eTrip Online services are not directed toward children under the age required by applicable law to independently use our services.

We do not knowingly collect personal information directly from children without appropriate authorization where required.

12. Third-Party Websites

Our website may contain links to third-party websites, airlines, payment providers, and business partners.

eTrip Online is not responsible for the privacy practices or content of third-party websites or services.

Users should review the privacy policies of those third parties separately.

13. Fraud Prevention and Compliance

To protect customers, partners, and the integrity of our platform, information may be used for:

Identity verification
Fraud prevention
AML and KYC compliance
Security investigations
Regulatory compliance

We may request additional documentation where reasonably necessary.

14. Changes to This Privacy Policy

eTrip Online may update this Privacy Policy from time to time.

Any revised version becomes effective upon publication on the website. Continued use of our services after publication constitutes acceptance of the updated Privacy Policy.

15. Privacy Principles

At eTrip Online, we strive to:

Collect only information reasonably necessary to provide services.
Use information responsibly and lawfully.
Protect customer and partner information.
Maintain transparency regarding data processing practices.
Support user privacy and security across our platform.

eTrip Online

Global Flights • Local Payments • Local Presence

Cloud-Powered Travel Commerce Platform

By using eTrip Online services, you acknowledge that certain personal information must be shared with airlines, suppliers, payment providers, and other authorized service providers in order to facilitate travel bookings and related services.