Refund Policy

Refund & Cancellation Policy
eTrip Online

Last Updated: 1st November 2026

1. Overview

This Refund & Cancellation Policy applies to all flight bookings made through eTrip Online.

eTrip Online acts as an intermediary between Customers, Agencies, Airlines, and Suppliers. Refund eligibility, cancellation conditions, penalties, and timelines are primarily determined by the applicable airline and supplier.

By making a booking through eTrip Online, you acknowledge and agree that refunds and cancellations are subject to the fare conditions associated with your ticket.

2. Refund Eligibility

Refund eligibility depends on:

  • Airline fare rules
  • Ticket conditions
  • Airline policies
  • Supplier restrictions
  • Applicable regulations

Depending on the fare purchased, tickets may be:

  • Fully refundable
  • Partially refundable
  • Non-refundable

Customers should review fare conditions carefully before completing a booking.

3. Cancellation Requests

Cancellation requests may be submitted through:

  • eTrip Online Customer Support
  • eTrip Online Partner Portal
  • Authorized booking channels

Submission of a cancellation request does not guarantee eligibility for a refund. All cancellation requests remain subject to airline and supplier approval.

4. Voluntary Cancellations

A voluntary cancellation occurs when a passenger chooses to cancel a confirmed booking.

Refund amounts, if any, will be determined according to:

  • Airline fare rules
  • Ticket type
  • Time of cancellation
  • Applicable penalties and charges

Some promotional, discounted, or special fares may be entirely non-refundable.

5. Airline-Initiated Changes and Cancellations

If an airline:

  • Cancels a flight
  • Makes a significant schedule change
  • Suspends a route
  • Is unable to operate scheduled services

available options may be governed by the airline's policies and may include:

  • Alternative flights
  • Travel credits
  • Refunds

Eligibility remains subject to airline rules and operating conditions.

6. Refund Deductions

Refunds may be reduced by:

  • Airline cancellation penalties
  • Fare restrictions
  • Non-refundable taxes
  • Supplier fees
  • Administrative fees, where disclosed
  • Payment processing charges where permitted by law

The final refund amount is determined after evaluation under applicable airline and supplier rules.

7. Partially Used Tickets

Tickets that have been partially used may be subject to special airline rules.

Airlines may:

  • Reduce refund eligibility
  • Apply additional penalties
  • Deny refunds entirely

Refund calculations for partially used tickets are determined solely by the airline.

8. No-Show Bookings

A passenger who:

  • Fails to board a flight
  • Misses check-in deadlines
  • Does not travel without prior cancellation

may be considered a no-show.

No-show tickets are frequently:

  • Non-refundable
  • Subject to substantial penalties
  • Ineligible for future travel

No-show treatment is determined by the airline's rules.

9. Refund Processing

Where a refund is approved, eTrip Online will submit the request to the airline or supplier and process the refund once the funds are received and authorized.

Processing time depends on:

  • Airline processing procedures
  • Supplier procedures
  • Banking systems
  • Payment providers
  • Regulatory requirements

Refund timelines are estimates only and cannot be guaranteed.

10. Method of Refund

Approved refunds are generally returned to the original payment method used during booking, unless otherwise required by law or operational limitations.

Refunds may be returned through:

Nepal
  • Khalti
  • ConnectIPS
  • Mobile Banking
  • Original Card
India
  • UPI
  • Net Banking
  • Wallet
  • Original Card
United States & Global
  • Original Credit Card
  • Original Debit Card
  • Stripe-supported payment methods
  • ACH Transfers where applicable

Refund options may vary depending on payment provider capabilities.

11. Local Settlement Refunds

Where local settlement services are available, refunds are generally processed in the currency used for the original transaction.

Supported settlement currencies may include:

  • NPR
  • INR
  • USD

Currency fluctuations, banking charges, and third-party fees may affect final amounts received.

12. Service Fees

Any service fees charged by eTrip Online may be:

  • Refundable
  • Partially refundable
  • Non-refundable

depending on the specific service provided and applicable booking conditions. Any applicable service fee policy will be disclosed at the time of booking where required.

13. Fraud Prevention and Verification

Refund requests may be subject to:

  • Identity verification
  • Transaction verification
  • Fraud-prevention procedures
  • Regulatory compliance reviews

eTrip Online reserves the right to request supporting documentation before processing certain refund requests.

14. Agency Bookings

For Agency bookings, refund requests must be submitted through the Agency account that created the booking.

Refunds for Agency transactions may be processed through:

  • Agency ledger accounts
  • Original payment methods
  • Settlement arrangements agreed between eTrip Online and the Agency
15. Chargebacks

Customers are encouraged to contact eTrip Online before initiating a chargeback or payment dispute.

Where a chargeback is filed:

  • Ticket validity may be affected
  • Refund processing may be suspended
  • Additional documentation may be requested

eTrip Online reserves all rights to challenge fraudulent or unsupported chargeback claims.

16. Force Majeure Events

Refund eligibility during extraordinary events may be subject to special airline policies.

Examples include:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Pandemics
  • Armed conflicts
  • Security events

In such cases, airlines may implement temporary refund, waiver, or travel credit policies.

17. Policy Changes

eTrip Online may update this Refund & Cancellation Policy from time to time. Updated versions become effective upon publication on the website. Continued use of our services constitutes acceptance of any revised policy.

18. Important Notice

eTrip Online does not determine:

  • Airline refund rules
  • Cancellation penalties
  • Fare restrictions
  • Ticket validity conditions

These are established by the airline and/or supplier responsible for the booking. Customers are encouraged to review fare conditions carefully before purchasing tickets.

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All refund eligibility, cancellation penalties, fare conditions, ticket validity, and refund processing remain subject to the applicable airline and supplier rules and policies.